Frequently Asked Questions

Everything you need to know about our artisanal fragrances and bath products.

Are your fragrances vegan and cruelty-free?

Yes, all products at The Saltworks Company are 100% vegan and never tested on animals. We are committed to ethical beauty standards.

How long does shipping take for UK and international orders?

Standard UK delivery typically takes 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.

Can I return a perfume if I don't like the scent?

We offer a 14-day return policy for unopened and unused products. To ensure you love a scent before committing, we recommend purchasing our 2ml discovery samples first.

Where are your products manufactured?

All our perfumes, candles, and bath products are handcrafted in small batches at our studio in England to ensure the highest quality and concentration.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer gift wrapping services?

Yes, we offer premium gift packaging options at checkout. Our signature boxes are designed to be as beautiful as the products inside, making them perfect for special occasions.