Returns & Exchanges

At The Saltworks Company, we want you to be completely satisfied with your fragrance and body care purchases. If you are not entirely happy with your order, we offer a 30-day return policy for products in their original, unused condition.

1

Initiate Your Request

Contact our customer care team with your order number and reason for return to receive a Return Authorization.

2

Prepare the Package

Carefully pack your items in their original primary and secondary packaging to ensure they are protected during transit.

3

Ship to Saltworks

Affix the provided return label or use a tracked courier service to send the items back to our distribution center.

4

Receive Your Refund

Once our quality control team inspects the items, we will process your refund to the original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing